After 38 years of doing business Avrus Financial does not rely on the fly by night advertising campaigns or the mass mailings that so many other mortgage brokers and lenders utilize to generate customers. In lean times and in those years that were more flourishing, the majority of our customer generation comes from our satisfied customers doing repeat business or from friend and colleague referrals from those same customers. Customer satisfaction has been a high priority right from the day we took our first application.
Another source of our customers is realtors. Whether their client is a first time home buyer or a seasoned home owner we expect them to have the same high priority of customer satisfaction as we do. This mostly entails listening to their client’s needs and acting on them to achieve those goals. Avrus Financial and the realtors partner as a team to insure the customer finds a home to suit their needs and that they have a loan to finance their dream home.
Our website is another way we generate customers. Our site has recently been revamped and brought up to date to supply our inquiries with the information they need to be an educated mortgage customer. A customer who understands the mortgage process from the beginning feels much more confident when approaching a mortgage broker. They can get the answers to their questions right away. Our daily up to date rate changes and web based application capability also allows our customers to start on the pathway to a mortgage approval even on weekends and holidays. For the 21st century consumer we feel this is an important trend and strive to meet that need.
So while other mortgage brokers in Florida, Georgia, or California are cold calling you at dinner time and bombarding your mailbox with meaningless offers we here at Avrus Financial rely on our strong previous customer base, our family of realtors who match our customer satisfaction guidelines and our fabulous and informative website to meet the needs of the 21st century mortgage consumer.
Seeking a Good, Honest, Experienced Mortgage Broker?
Avrus SM relies on realtors, who have a good personal relationship with their clients, to help us motivate our customers to succeed. Buying a home can be very taxing. We want to ensure that our clients’ finances are set up sooner rather than later and with the least amount of stress possible. That is also what we expect from our partnered realtors. In return, we will be available to answer those realtor calls.
We work with realtors that Avrus Financial can trust, that have a good turnaround time with follow-ups on clients, that are going to treat clients with top quality service, and who are going to listen to what the clients want. Clients are our referral sources and we do not want to refer them to someone who will not follow through on our philosophy of customer satisfaction. We are looking for business professionals that want to establish a long-term business relationship.
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